Terms and Conditions
Terms and Conditions
These Terms and Conditions govern the use of the online store and the ordering and purchasing of products and services through it. They also define the fundamental rights and obligations associated with orders.
Completing an order or agreeing to the Terms and Conditions at checkout constitutes acceptance of these Terms and the policies applicable to the order and product type, provided that such acceptance does not conflict with the applicable laws and regulations of the Kingdom of Saudi Arabia.
1. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below, unless the context requires otherwise:
Trader Platform: Trader Platform for Advertising and Third-Party Marketing Services.
Online Store: The electronic platform designated for displaying products and services and completing orders and purchases.
Website: The Trader Platform website intended to display information, services, and introductory content.
Customer: Any individual or legal entity that orders a product or service from Trader Platform.
Consumer: This term is used where a provision relates to consumer rights established under applicable laws and regulations.
Customized Product: Any product manufactured, printed, cut, prepared, or modified at the customer's request or according to a product, design, size, color, material, quantity, or specifications selected by the customer from the products available in the store.
2. Products and Services
Trader Platform's online store provides products and services in advertising, printing, manufacturing, preparation, design, and related services.
These include products manufactured, printed, or customized according to customer requests.
Product specifications, production methods, and preparation times vary depending on the product type, quantity, dimensions, materials, options, and requirements specified in the order.
3. Product Information
Trader Platform strives to display product and service information, images, specifications, and prices as clearly and accurately as possible.
Some displayed images or samples may be for illustrative purposes. Minor differences may occur between displayed images and actual products due to the nature of materials, manufacturing, printing, lighting, or screen settings.
The product specifications, selected options, approved design or file, dimensions, and materials specified in the order shall serve as the reference for production.
Illustrative images shall not be interpreted in a manner that contradicts the specifications stated in the product description or order.
4. Prices and Taxes
Product and service prices are displayed in Saudi Riyals (SAR), unless otherwise stated.
Value Added Tax (VAT) and any additional costs, where applicable, are disclosed according to the information displayed in the online store and during checkout.
Shipping or delivery costs may vary depending on the product, weight, dimensions, quantity, delivery location, and selected shipping or delivery method.
The total price displayed at checkout, including any disclosed fees, taxes, and additional charges, shall be the reference price for the order, unless an obvious technical or material error occurs that requires correction in accordance with applicable laws and regulations.
5. Orders and Payment
An order is considered received once the ordering and payment procedures have been successfully completed, according to the selected payment method.
Receipt of an order does not necessarily mean that manufacturing or printing will begin immediately if the product requires design preparation, file review, specification approval, or additional information or requirements before production.
For customized products, production begins according to the nature of the order after all necessary requirements have been fulfilled. These may include payment, submission of files and information, and approval of the design or specifications.
Trader Platform may contact the customer whenever additional information, files, or clarification is necessary to complete the order.
6. Accuracy of Customer Information
The customer is responsible for ensuring the accuracy of all information entered or provided to Trader Platform, including names, contact numbers, email addresses, delivery addresses, dimensions, quantities, specifications, files, designs, and any other information required to fulfill the order.
Missing, inaccurate, or delayed information may result in the suspension or delay of order processing until all requirements have been completed.
Trader Platform shall not be responsible for delays directly resulting from inaccurate or incomplete information provided by the customer or from the customer's delay in supplying the necessary information, files, or approvals.
7. Custom-Manufactured or Custom-Printed Products
Customized products include products manufactured, printed, cut, prepared, or modified at the customer's request or according to a design, size, color, material, quantity, or specifications selected by the customer.
These products are subject to the applicable legal provisions governing products manufactured at the consumer's request or according to specifications determined by the consumer.
Due to the nature of these products, the cancellation, exchange, and return provisions applicable to them differ from those applicable to ready-made products. These provisions are explained in detail in the Exchange, Return, and Refund Policy.
This does not affect the customer's statutory rights if a product is defective or does not conform to the agreed specifications.
The Saudi E-Commerce Law provides an exception to the standard right of contract cancellation for products manufactured at the consumer's request or according to specifications determined by the consumer, except where the product is defective or does not conform to the agreed specifications.
Saudi Bureau of Experts – Laws and Regulations
8. Design Approval
Products requiring a design, print-ready file, or proof before production are subject to the provisions of the Design Approval and Printing Policy adopted by Trader Platform.
The customer is responsible for reviewing all design elements, information, text, numbers, dimensions, and content before granting approval.
Customer approval of a design constitutes acceptance of the elements visible in the proof, to the extent presented to the customer.
The customer remains responsible for errors contained in the information or files provided to Trader Platform or errors visible in a design that the customer has approved.
However, if a product is produced in a manner that differs from the approved design or specifications due to an error by Trader Platform, the matter will be resolved in accordance with the Design Approval and Printing Policy and the Exchange, Return, and Refund Policy.
9. Order Modification and Cancellation
The customer may request to modify or cancel an order before production begins, provided this is possible based on the nature of the product, order status, and services already performed.
Once material procurement, printing, manufacturing, cutting, preparation, or any other production stage related to a customized product has begun, modifying or canceling the order may no longer be possible because the product is being produced specifically according to the customer's requirements.
If modifications remain possible after certain production stages have begun, additional charges may apply depending on the work already completed and the requested modifications.
The customer will be informed of any additional charges before the modifications are carried out.
10. Preparation and Production Time
Product preparation times vary depending on the product type, quantity, specifications, materials, and manufacturing requirements.
The preparation period for ready-made products ranges from 7 to 14 days at most, starting from approval of the product. For products requiring customization, design, or modification by the customer, the preparation period begins after the customer's final approval.
The preparation period begins once all necessary production requirements have been completed, including payment, submission of files and information, and approval of designs or specifications, as applicable to the order.
If order production depends on information, files, or approval from the customer, the relevant production stage will be suspended until the requirements have been completed.
If an expected delay or significant difficulty may affect order production or delivery, the customer will be notified, while preserving the customer's statutory rights.
The Saudi E-Commerce Law provides consumers, in applicable circumstances, with the right to terminate a contract if delivery or performance is delayed by more than fifteen days from the contract date or the agreed date, unless the delay results from force majeure. The law also requires service providers to notify consumers of expected delays or significant difficulties affecting delivery or performance.
Saudi Bureau of Experts – E-Commerce Law
11. Urgent Orders
Expedited production may be requested for certain products, depending on the nature of the product, production capacity, and feasibility of execution.
Expedited production services may be subject to additional charges, which will be determined and communicated to the customer before approval.
Requesting expedited production does not guarantee completion within a specific timeframe unless Trader Platform approves the request and confirms the production period to the customer.
12. Shipping and Delivery
Shipping and delivery services are subject to the provisions of the Shipping and Delivery Policy published in the online store.
Shipping and delivery times are separate from the time required to manufacture and prepare an order.
The shipping period begins once the order has been fully prepared and handed over to the shipping company or delivery provider, according to the selected delivery method.
Shipping and delivery costs, methods, and estimated timeframes are determined according to the product, delivery location, and options available to the customer.
13. Exchanges, Returns, and Refunds
Exchange, return, and refund requests are subject to the Exchange, Return, and Refund Policy published in the online store, taking into account the product type, nature, condition, and whether it is ready-made or customized.
No provision of these Terms and Conditions shall limit the rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.
The Saudi Ministry of Commerce includes an Exchange, Return, and Refund Policy among the criteria used to evaluate online store compliance.
14. Warranty
Products covered by a warranty are subject to the warranty period, terms, conditions, and coverage specified on the product page, in the quotation, or in the warranty document, depending on the nature of the product.
The absence of an additional commercial warranty does not waive any warranty or right granted to the customer under applicable laws and regulations.
For products without a specific commercial warranty, defects or nonconformities will be addressed according to the nature of the product, applicable policies, and relevant statutory rights.
Products may also be subject to specific warranty exclusions depending on the nature of each product and the type of warranty.
15. Intellectual Property
Rights relating to content owned by Trader Platform, including its brand identity, text, images, designs, visual elements, and original content, belong to their respective rights holders. Such content may not be copied, reused, or published in a manner that infringes the rights of its owners or violates applicable laws and regulations.
When a customer provides Trader Platform with a logo, image, design, trademark, font, or any other content for the fulfillment of an order, the customer confirms that they possess the necessary rights, permissions, or authorization to use such content and request its printing or manufacturing.
The customer is responsible for the content provided, the rights to its use, and the associated intellectual property rights, to the extent required by applicable laws and regulations.
16. Government Logos and Restricted Content
Trader Platform reserves the right to refuse any order containing content that violates the applicable laws, regulations, or requirements of the Kingdom of Saudi Arabia.
Trader Platform will not print or manufacture products containing government entity logos or official identities where their use requires a permit or authorization, unless the customer provides Trader Platform with an appropriate official letter or document addressed to Trader Platform confirming the customer's authorization to request production.
Trader Platform may also request documentation proving the customer's right to use a particular trademark, logo, or other content whenever necessary to verify authorization for production.
Acceptance or fulfillment of an order does not relieve the customer of responsibility for obtaining the necessary rights and permissions for the content provided.
17. Inability to Fulfill an Order
If an order cannot be fulfilled due to a technical issue, unavailability of materials, an essential requirement, a legal restriction, or another circumstance that materially affects the ability to complete production, Trader Platform will contact the customer to explain the available options according to the circumstances.
These options may include modifying the specifications with the customer's approval, waiting until the necessary materials or requirements become available, or canceling the portion of the order that cannot be fulfilled and refunding the corresponding amount due, depending on the circumstances and the customer's statutory rights.
No agreed material or essential specification will be replaced with a materially different alternative without the customer's approval.
18. Offers, Discounts, and Promotional Codes
Offers, discounts, and promotional codes are subject to the terms, validity periods, and scope specified for each promotion.
Multiple offers, discounts, or promotional codes may not be combined unless expressly permitted by the terms of the promotion or the online store.
Discounts and promotional offers are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.
19. Force Majeure
If Trader Platform experiences circumstances beyond its reasonable control that materially affect its ability to manufacture, prepare, ship, or deliver an order, the situation will be addressed according to its nature.
Trader Platform will notify the customer whenever such circumstances are expected to have a material impact on the production or delivery of the order.
In all cases, the rights and obligations established under applicable laws and regulations shall be respected.
20. Customer Communication
Trader Platform may contact customers using the contact information provided for purposes related to their orders. These purposes may include completing missing information, requesting files, sending or obtaining design approval, updating order status, coordinating shipping or delivery, and addressing feedback or complaints related to orders.
Trader Platform's approved communication channels include:
Email: [email protected]
WhatsApp: +966 59 202 3664
The customer is responsible for ensuring the accuracy of the contact information provided and monitoring communications related to their order.
21. Complaints and Feedback
Customers may submit complaints or feedback through Trader Platform's approved communication channels or through the designated options available in the online store.
The procedures for receiving complaints, response timeframes, and complaint resolution are governed by the Complaints, Suggestions, and Objection Handling Policy adopted by Trader Platform.
The Saudi Ministry of Commerce includes clear customer communication channels and policies for handling complaints and suggestions among the criteria used to evaluate online store compliance.
22. Privacy and Data Protection
Customer data is collected, processed, and protected in accordance with the Privacy and Data Protection Policy published in the online store and in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Customer information necessary for order fulfillment may be used for order processing, payment, communication, shipping, delivery, customer service, and other legitimate purposes described in the Privacy Policy.
The Saudi Ministry of Commerce includes consumer data protection and privacy policies among the compliance criteria applicable to online stores.
23. Relationship with Other Policies
Policies published in the online store and applicable to an order form an integral part of these Terms and Conditions, including the following, where available and applicable:
- Design Approval and Printing Policy
- Exchange, Return, and Refund Policy
- Shipping and Delivery Policy
- Privacy and Data Protection Policy
If a specific provision in any of these policies applies to a particular product or service, that specific provision shall govern the relevant circumstances, provided it does not conflict with applicable laws and regulations.
24. Updates to the Terms and Conditions
Trader Platform may update these Terms and Conditions as necessary to reflect developments in its services or changes in regulatory requirements.
The applicable version shall take effect according to its publication date and apply to transactions occurring after its effective date.
Updates to these Terms and Conditions shall not diminish any rights already acquired by customers under previous orders, the terms applicable to those orders, or relevant laws and regulations.
25. Applicable Laws and Regulations
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
No provision of these Terms and Conditions shall be interpreted in a manner that waives or restricts any right that cannot legally be waived or restricted.
If any provision of these Terms and Conditions conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail to the extent of that conflict, without affecting the validity of the remaining provisions.
26. General Provisions
These Terms and Conditions, together with the associated policies, constitute the governing framework for ordering and purchasing products and services from the online store operated by Trader Platform for Advertising and Third-Party Marketing Services.
By completing an order or agreeing to the Terms and Conditions at checkout, the customer acknowledges having reviewed and accepted the terms and policies applicable to the order, to the extent permitted by applicable laws and regulations.
Electronic transactions and contracts are legally recognized in the Kingdom of Saudi Arabia when conducted in accordance with the provisions of the Electronic Transactions Law.