Privacy Policy

Welcome to our online store.


This Website Use Agreement outlines the terms and conditions governing the use of our online store and access to the products and services offered through it. It also defines the relationship between the store and the customer, as well as the legal implications of using the store and completing purchases through it.

By using our store, registering an account, or ordering any product or service through it, you agree to the provisions of this Agreement and acknowledge your obligation to comply with them, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.


Article 1: Definitions

The introduction above forms an integral part of this Agreement. The following terms shall have the meanings assigned to them below, unless the context requires otherwise:

  1. Store: Our online store, including its website, mobile application, and any affiliated electronic channel through which products or services are displayed and sold to customers.
  2. Customer: Any person who uses the store, browses its content, or requests to purchase any product or service offered through it.
  3. Agreement: This Website Use Agreement, including its terms and conditions governing the relationship between the store and the customer.
  4. Product or Service: Any product or service offered for sale or provided to customers through our online store.

Article 2: Customer Eligibility

  1. The customer acknowledges having the legal capacity required to use the store and enter into purchase transactions through it.
  2. If using the store or completing a purchase requires a specific age or legal capacity under applicable laws and regulations, the customer must satisfy those requirements.
  3. The customer is responsible for the accuracy of all information and details provided to the store during registration or purchasing.

Article 3: Nature of Store Services

  1. Our store is committed to providing the products and services offered in accordance with the details and specifications displayed in the store, subject to availability and any specific conditions stated for each product or service.
  2. Our store may provide additional services related to products or orders, such as delivery, after-sales services, or other services, depending on the nature of the product or service and the terms announced in the store.
  3. Certain terms relating to shipping, delivery, warranties, exchanges, and returns may vary depending on the nature of the product or service, as specified in the relevant policies.

Article 4: Rules for Using the Store

  1. The customer agrees to use our store lawfully and in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
  2. The store, its products, and its services may not be used for any illegal activity or any activity that violates applicable laws, regulations, or public morals.
  3. The customer agrees not to misuse the store, attempt to damage it, disrupt its services, or gain unauthorized access to its systems or data.

Article 5: Accounts and Registration

When creating an account in our store, the customer agrees to provide accurate, complete, and up-to-date information and accepts the following:

  1. Maintain the confidentiality of account information and passwords and refrain from sharing them with anyone who is not authorized to use the account.
  2. Notify our store upon discovering any unauthorized account activity or suspected compromise of login credentials.
  3. The customer is responsible for activities conducted through their account to the extent established by applicable laws and regulations.
  4. Use the account for legitimate and lawful purposes and refrain from using it for fraudulent activities or activities that violate applicable laws.
  5. Provide accurate and complete information and update it whenever changes occur that may affect order fulfillment or communication with the customer.
  6. We handle customers' personal data in accordance with our store's Privacy Policy and the applicable laws and regulations of the Kingdom of Saudi Arabia.
  7. If we discover that inaccurate or misleading information has been provided, or that an account has been used in violation of this Agreement or applicable laws, our store reserves the right to take appropriate action, including suspending, restricting, or terminating the account, while respecting the customer's statutory rights.
  8. Our store reserves the right to restrict account access in cases involving violations of this Agreement or where necessary to protect the store or customers, prevent fraud, or address misuse.

Article 6: Electronic Communications and Contact Methods

  1. The customer agrees that the contact information registered with the store, including email addresses, mobile numbers, or other communication channels provided by the store, may be used to send notifications related to accounts, orders, and services.
  2. Our store may send notifications, updates, and information concerning orders or this Agreement through available electronic communication channels, in accordance with applicable laws and regulations.
  3. The customer is responsible for keeping their contact information updated to ensure receipt of notifications related to their account and orders.
  4. Marketing and promotional communications are subject to applicable legal requirements, and customers may exercise their available preferences and rights regarding such communications in accordance with applicable laws.

Article 7: Amendments to the Agreement, Prices, and Fees

  1. Our store may amend this Agreement when necessary, in compliance with applicable laws and regulations. Amendments shall take effect on the date of publication or on the specified effective date.
  2. If any provision of this Agreement becomes invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected, to the extent permitted by law.
  3. Products and services may be subject to legally applicable fees and taxes. Relevant prices and costs will be disclosed to customers as required by applicable laws and regulations.
  4. Our store reserves the right to modify prices for products, services, and future offers, provided that such changes do not affect previously confirmed orders except where permitted by law or with the customer's consent.

Article 8: Payments, Settlement, and Invoices

  1. Our store provides the payment methods displayed during checkout. Payments may be processed through authorized payment service providers or specialized third parties.
  2. The customer agrees to pay the order amount and any applicable and disclosed fees or taxes before completing the order or according to the selected payment method.
  3. Our store displays the price of the product or service before the customer completes the purchase, in accordance with relevant legal requirements.
  4. Our store provides customers with an invoice or proof of purchase in accordance with applicable legal requirements.
  5. Certain payment methods may be subject to additional terms imposed by the payment service provider, without prejudice to the customer's statutory rights.

Article 9: Intellectual Property

  1. Intellectual property rights relating to our store and its content belong to our store or to the respective rights holders who have licensed such content to us, as applicable.
  2. These rights include, without limitation, trade names, trademarks, logos, designs, text, images, graphics, and content published in the store, to the extent protected by relevant laws and regulations.
  3. Customers may not copy, republish, or commercially exploit any content protected by intellectual property rights without obtaining the necessary permission from the rights holder.

Article 10: Store Responsibilities

  1. Our store is committed to conducting its business and providing products and services in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
  2. We exercise reasonable care to provide accurate and clear information about our products and services, taking into account the nature of the products and services offered.
  3. No provision of this Agreement shall be interpreted as exempting our store from any liability that cannot legally be excluded or limited.
  4. If our store engages a third party to perform part of a service, such as shipping companies or payment service providers, the relevant legal provisions shall apply, and each party's responsibility shall be determined according to the nature of the service and the surrounding circumstances.
  5. Our store is committed to ensuring that its products and services are lawful and permitted to be sold, distributed, or provided under the applicable laws and regulations of the Kingdom of Saudi Arabia.

Article 11: Account Suspension or Restriction of Store Access

Our store may suspend a customer's account, restrict access to certain store services, or terminate an account where there is a legitimate reason, including violations of this Agreement or applicable laws, suspected fraud or misuse, or security risks.

Such actions shall be taken with due consideration of the customer's rights and any outstanding obligations between the parties.

Article 12: Governing Law

This Website Use Agreement shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising from the use of or transactions with the store shall be addressed through the procedures and competent authorities established under the applicable laws and regulations of the Kingdom of Saudi Arabia.

Article 13: General Provisions

  1. This Agreement establishes the general framework governing the customer's use of our store, together with other policies published in the store, such as the Privacy Policy, Shipping and Delivery Policy, and Exchange and Return Policy, as applicable to the nature of our business.
  2. If any provision of this Agreement becomes invalid or unenforceable under applicable law, the validity and enforceability of the remaining provisions shall not be affected.
  3. Arabic is the governing language for interpreting this Agreement. If a translation into another language is provided, the Arabic version shall prevail unless applicable laws require otherwise.
  4. Prices of products and services displayed in our store may change from time to time. Revised prices shall not apply to previously confirmed orders except as permitted by applicable laws.
  5. Promotional and marketing offers are subject to the terms and validity periods announced for each offer. Our store may modify or terminate such offers in accordance with their terms, provided that such changes do not prejudice customers' acquired rights or violate applicable laws.
  6. Both our store and the customer agree to comply with the laws and regulations relevant to the nature of their transactions.
  7. Our store's failure to exercise any right under this Agreement in a particular instance shall not constitute a permanent waiver of that right.
  8. This Agreement shall take effect from the date of its publication in our store and shall remain effective while published, subject to any subsequent amendments made in accordance with applicable laws and regulations.