Design Approval and Printing Policy
Given the nature of the products and services provided by Trader Platform for Advertising and Third-Party Marketing Services, which include the supply of raw materials, printing, cutting, manufacturing, and preparation, the production of products is based on the specifications, files, designs, dimensions, quantities, and materials specified by the customer.
This policy aims to clarify the procedures for design preparation, approval, production commencement, and the responsibilities of each party, without prejudice to the customer's rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.
1. Review of Order Details
The customer is responsible for ensuring the accuracy of all information and specifications entered or provided to Trader Platform, including text, names, numbers, contact details, dimensions, quantities, colors, materials, images, logos, files, and any other information related to the order.
The customer must carefully review all order details before confirming and approving the order.
This does not exempt Trader Platform from responsibility for errors attributable to its execution of the product, even when the final design and specifications have been approved by the customer.
2. Communication After Order Placement
For orders that require file review, design preparation, or a proof before production, Trader Platform will contact the customer within 48 hours of order placement to complete production requirements, request the necessary files or information, or provide a design proof.
Communication will be made using the contact details registered with the order or through the official communication channels approved by Trader Platform, including:
Email: [email protected]
WhatsApp: +966 59 202 3664
The customer is responsible for ensuring the accuracy of the contact information provided to Trader Platform and for monitoring messages and notifications related to the order.
3. Design Approval
For products that require design preparation or a proof before production, production will not begin until all requirements have been completed and the customer's approval has been obtained, where prior approval is required by the nature of the product.
Design approval for customized products involving additional design work or modifications may be completed through the online store, email, or the official communication channels approved by Trader Platform.
The customer's explicit approval of a design or proof constitutes acceptance of the elements visible in it, including text, names, numbers, dimensions, layout, design elements, and displayed information, to the extent that such elements are shown in the proof provided to the customer.
The customer is responsible for carefully reviewing the proof before granting approval.
4. Customer-Provided Files and Designs
When a customer provides Trader Platform with a print-ready or production-ready file or design and requests that it be produced as submitted, the provided file will serve as the reference for production in accordance with the order details.
The customer is responsible for the accuracy of the content in the submitted files, including text, names, numbers, images, logos, dimensions, information, and the quality of design elements.
Trader Platform is not obligated to proofread, check spelling, or verify the accuracy of information contained in customer-provided files unless proofreading or review services are expressly included in the order or quotation.
5. File Quality and Print Preparation
Submitted files must be suitable for printing or manufacturing and must have a resolution and quality appropriate for the required dimensions and intended use.
Accepted or preferred file formats, depending on the nature of the product, include:
PDF – AI – EPS – PSD – PNG – JPG
The use of PDF or AI files is preferred whenever possible, particularly for designs and logos requiring high quality or enlargement to larger dimensions.
Files prepared for printing should preferably use the CMYK color mode.
If Trader Platform identifies an obvious technical issue with a file, or insufficient resolution or quality that may affect the final result, it may request a replacement file or notify the customer of the issue before production.
If the customer is informed of a file quality issue and chooses to proceed with the same file, the customer will be responsible for the results directly caused by the quality of the submitted file. Such results will not be considered manufacturing defects, provided the product is produced in accordance with the approved file and specifications.
Trader Platform also reserves the right not to begin manufacturing or printing certain products if the quality of the file, design, or logo does not allow for technically acceptable production.
6. Design Revisions
When design services are included in a product or quotation, the service includes a maximum of two (2) revisions to the design provided to the customer, unless otherwise stated in the product description or quotation.
Additional revisions are subject to fees determined according to the type of order, nature of the revision, and scope of work required.
The customer will be informed of any additional fees, and approval will be obtained before proceeding with additional revisions.
A complete change to the design concept, dimensions, content, or major design elements may not necessarily be considered a standard revision and may be treated as an additional design service, depending on the nature of the request.
7. Production Commencement, Modifications, and Cancellation
Once the customer approves the final design, file, or specifications, Trader Platform may begin printing, manufacturing, cutting, preparation, or any other production stage associated with the order.
If production has not yet started, the customer may request a modification or cancellation, provided this is possible based on the order status, nature of the product, and services already performed at the time of the request.
Once printing, manufacturing, cutting, or preparation has begun, modifying or canceling the order may no longer be possible because the product is being manufactured or prepared specifically according to the customer's order and specifications.
If modifications are possible after certain production stages have begun, additional costs may apply. The customer will be informed of these costs before the modifications are carried out.
8. Custom-Manufactured or Custom-Printed Products
Trader Platform offers products that are manufactured, printed, or prepared specifically according to customer orders or based on designs, dimensions, colors, quantities, materials, or specifications selected by the customer.
These products are subject to the applicable legal provisions governing products manufactured at the consumer's request or according to consumer-specified requirements.
The customized nature of a product does not affect the customer's statutory rights if the product is defective or does not conform to the approved specifications or design.
9. Errors in Information or Design After Approval
The customer is responsible for errors contained in the information or files provided to Trader Platform, as well as errors visible in an approved design or proof. These may include names, contact numbers, addresses, text, numbers, spelling, dimensions, logos, images, and other information provided by the customer.
If an error is discovered before production begins, the customer may request a correction, provided the correction is still possible.
If production has already begun based on information or a design provided or approved by the customer, the customer will bear the cost of reprinting or remanufacturing resulting from changes to that information, provided Trader Platform has produced the product in accordance with the approved specifications.
10. Errors Attributable to Trader Platform
If an error results from Trader Platform producing a product that differs from the final design, file, or specifications approved by the customer, the case will be reviewed and addressed according to the nature of the error.
Depending on the circumstances, the resolution may include correcting the product, reprinting it, remanufacturing it, or refunding the amount due to the customer in accordance with the Payment Policy.
The customer remains responsible for all details provided to or approved by Trader Platform, and Trader Platform is not responsible for errors contained in designs or information approved by the customer.
However, if the finished product differs from the approved design or specifications due to an error by Trader Platform, the matter will be resolved in accordance with this policy and the Exchange, Return, and Refund Policy.
11. Colors and Printing
Colors displayed on mobile phones and computer screens may differ from colors produced in actual printing. The final result may also vary depending on screen settings, color modes, material types, inks, printing technologies, finishing methods, and lighting conditions.
To achieve colors that are closer to the intended printed result, customers are encouraged to provide print-ready files using the CMYK color mode whenever available and appropriate for the printing method. Files submitted in RGB or other color modes may experience changes in certain color shades during conversion or print preparation.
Minor and natural variations may occur between colors displayed in digital proofs and those produced in actual printing. Differences may also occur between print runs completed at different times or using different materials, inks, or printing technologies.
Natural and minor technical color variations resulting from differences in color modes, screens, materials, inks, or printing technologies are not considered product defects, unless there is a substantial difference caused by a production error or failure to comply with the approved specifications.
If a project requires a specific color shade or precise color matching, the customer must inform Trader Platform before approving the order and before production begins.
This may require providing a color reference, preparing a printed sample, or taking additional measures depending on the nature of the product. Additional charges may apply, and the customer will be informed of such charges in advance.
A digital proof displayed on a screen does not guarantee a 100% color match with the final printed product.
12. Dimensions, Cutting, and Finishing
The customer is responsible for selecting the correct dimensions or providing Trader Platform with the required measurements.
Minor variations in manufacturing, cutting, printing, or finishing may occur due to the nature of the materials, machinery, and production methods, provided such variations fall within normal technical tolerances and do not materially affect the product or its intended use.
If specific or highly precise dimensional requirements apply, the customer must communicate them to Trader Platform before approving the order and before production begins.
13. Urgent Orders
Expedited production may be requested for certain products, subject to the nature of the product, production capacity, and feasibility of execution.
Expedited production services are subject to additional fees, which will be determined and communicated to the customer before production.
Selecting or requesting an expedited service does not guarantee its availability unless Trader Platform has approved the request and confirmed the expected production timeframe.
14. Delays in Providing Requirements or Approval
If an order requires a design, file, information, or customer approval, and completion of the order is prevented because the customer has not provided Trader Platform with the necessary requirements or has delayed design approval, order processing and production will be suspended until the requirements are fulfilled.
The applicable production timeframe will begin or resume once the customer has provided all necessary requirements and approvals, depending on the nature of the order.
Trader Platform is not responsible for delays directly resulting from the customer's failure to provide the files, information, or approvals necessary for production on time.
15. Rights to Use Logos, Designs, and Content
When a customer provides Trader Platform with a logo, trademark, image, design, font, or any other content for printing or manufacturing purposes, the customer confirms that they possess the necessary rights, permissions, or authorization to use such content and request its production.
The customer is responsible for the content provided, the rights to its use, and the associated intellectual property rights, to the extent required by applicable laws and regulations.
Trader Platform reserves the right to refuse the production of any content that violates the applicable laws and regulations of the Kingdom of Saudi Arabia.
Trader Platform may also request documentation proving the customer's right to use a particular trademark, logo, or other content whenever necessary to verify authorization for production.
16. Government Logos and Restricted Content
Trader Platform does not print or manufacture products containing government entity logos where their use requires a permit or authorization, unless the customer provides Trader Platform with an appropriate official letter or document addressed to Trader Platform confirming the customer's authorization to request production.
Trader Platform also reserves the right to reject any order containing content that is prohibited from being printed, published, or produced under the applicable laws, regulations, and requirements of the Kingdom of Saudi Arabia and the General Commission for Audiovisual Media.
Fulfilling an order does not relieve the customer of responsibility for obtaining the necessary rights or permits to use the content provided to Trader Platform.
17. Designs Created by Trader Platform
If Trader Platform creates a design for a customer as part of an order or as a standalone service, the scope of the design service, deliverables, and number of revisions will be determined according to the product description or quotation provided to the customer.
Purchasing or paying for a design service does not automatically include delivery of source files or open, editable design files, such as AI, PSD, or similar formats, unless otherwise specified in the service description or agreed upon with the customer.
Editable source files may be provided as a separate service or for an additional fee, subject to availability and agreement with the customer.
18. Use of Completed Project Images
Trader Platform may photograph products and projects it has completed and use these images to showcase its work, promote its services, and present its portfolio through its website, online store, or official marketing channels, provided that confidential information or information not intended for public disclosure is not published.
If the customer notifies Trader Platform in writing before production that a project or design is confidential and that they do not wish its images to be used for portfolio or promotional purposes, this request will be taken into consideration according to the nature of the project and the agreement between the parties.
19. Relationship with the Exchange, Return, and Refund Policy
This policy must be read together with the Exchange, Return, and Refund Policy adopted by Trader Platform.
The provisions applicable to custom-printed and custom-manufactured products shall be applied according to the nature of the product and the applicable laws and regulations of the Kingdom of Saudi Arabia.
No provision of this policy may be interpreted in a manner that waives or restricts any statutory right granted to the customer in cases involving defective products or products that do not conform to the approved specifications or design.
20. General Provisions
This policy forms part of the terms and conditions governing transactions and purchases from Trader Platform for Advertising and Third-Party Marketing Services.
For the purposes of this policy, the term "Online Store" refers to the platform designated for displaying products and completing orders and purchases, while "Website" refers to the Trader Platform website intended to provide information, services, and introductory content.
When the phrase "Website or Online Store" is used, it refers to both platforms, as applicable to the context.
The customer's completion of an order or approval of a design, depending on the nature of the product and the stage of the order, constitutes acknowledgment that the customer has reviewed the requirements, specifications, and policies relevant to the order.
This policy shall apply only to the extent that it does not conflict with the applicable laws and regulations of the Kingdom of Saudi Arabia or the customer's statutory rights.
Last Updated: September 2026